GENERAL DELIVERY INFORMATION DISPATCH TIMING OF ORDERS
We aim to dispatch all orders placed before midday the same working day, any orders placed after midday will be processed and dispatched the next working day. Please note that during busy periods and in sale, this is sometimes not possible.
USING A DIFFERENT DELIVERY ADDRESS
If you don't think you'll be at home to receive your parcel, please give us an alternative address if it suits you better - for example, your work address. You can enter any address you wish on the checkout page, under Shipping Address.
IF YOU AREN'T IN WHEN THE DELIVERY ARRIVES
Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.
IF THERE ARE DELAYS
We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we'll email you as soon as possible and advise you of the new delivery arrangements.
CONTACTING US ABOUT YOUR ORDER DELIVERY
If you have any specific queries regarding delivery, please contact us at firstname.lastname@example.org Please note our office hours are 10am to 5pm, Monday to Friday.